Enquiries and reservations can be made by contacting us by email at: email@example.com, by phoning +44 (0) 28 71269691 (011 44 28 71269691 from USA), by Skype at saddlershouse, or by writing to Joan & Peter Pyne, 36 Great James Street, Derry/Londonderry, Northern Ireland BT48 7DB, United Kingdom.
We do not require a deposit from guests who book directly with us, but we do need full credit/debit card details (number, expiry date and security code) to guarantee the reservation. In order to comply with the Payment Card Industry (PCI) Data Security Standard (DSS) Programme, we cannot accept credit/debit card details sent over the internet. This information should only be communicated to us by phone, by Skype or by ordinary mail. Guests who make a reservation using the facilities of a booking agency should note that they may be charged a deposit or fee by the agency concerned.
We will not charge a cancellation fee provided we get 14 days’ notification of cancellation for B&B reservations, or 28 days’ notice of cancellation for self-catering/vacation rental reservations.
Where reservations are made more than three months in advance, we would encourage guests to reconfirm their booking closer to the date of their arrival.
We accept payment by most major credit/debit cards (EXCLUDING American Express and Diner’s Club), as well as by cash (pounds sterling, Euros, or US dollars), or by sterling cheques drawn on a British bank, or Euro cheques drawn on an Irish bank. Payments by credit card will incur a 3% administration fee. We would like, if convenient, for guests to pay for their stay on arrival.
We prefer, where possible, for guests to arrive between 12 noon and 8 pm in the summer months (April to October) and between noon and 6 pm during the remainder of the year. We would appreciate advance notification where these arrival times are not feasible. Check-out time is 11 am for guests staying in B&B and self-catering accommodation. A late arrival fee of £20 may be charged to self-catering guests who arrive after 9pm.
All guests for B&B and self-catering accommodation should check in initially at the Saddler’s House B&B, 36 Great James Street, and we will provide them with keys, information, etc.